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<p>[QUOTE=&quot;Vasuta.com, post: 149490, member: 195&quot;]<span style="color: Red">Link ?ѹ?ջѭ????????ФѺ</span></p><p><br /></p><p><br /></p><p>Invision Plus Communications</p><p>Server status updates for Invision Plus.net</p><p><br /></p><p>AboveNet Outage Recap</p><p>We received a recap from Erica Douglass, Owner, Simpli Hosting, Inc., who provides colocation services for our servers. It?s a very long story, and you do not need to read it. I?m posting it here only for those who are really interested in the minute details.</p><p><br /></p><p>At 1:16AM PST, our link to AboveNet crashed. (We also have links to Peer1 and InfoRelay, which did not go down and have remained online this entire time.)</p><p><br /></p><p>After examining our switch, router, and fiber port that were linked to AboveNet, we could not find anything wrong, so we called AboveNet?s 24&amp;times;7 NOC.</p><p><br /></p><p>The next 11 1/2 hours were mainly a blur to our weary support team, but we will sum it up quickly as follows:</p><p><br /></p><p>* We had a complete ?carbon copy? of our networking equipment as spares. We plugged it all in. It did not work.</p><p><br /></p><p>* AboveNet insisted it was our fiber module (also known as a SFP) that had died. We spent hours on the phone with Cisco TAC and finally sourced a new one for $2200. (Mind you, we had two at the datacenter that did not work, but AboveNet had convinced us that that was the problem.) We received the new SFP via express courier at 8:30AM. We plugged it in. It did not work.</p><p><br /></p><p>* More hours of phone support with AboveNet, who reset our switch configuration (which was working just fine before the link dropped ? we had changed nothing on our end) and tried many hacks on our end to get the link to work. No go. We also had a Cisco-certified tech called in to look at our configuration. He said it was fine.</p><p><br /></p><p>* At 11:30AM, we received a phone call from AboveNet that they were sending out a tech to investigate in person. At around 12:15PM, he arrived. He examined our switch configuration and immediately asssessed that our end was fine. He left and went to AboveNet?s SJC2 datacenter (where the other end of our fiber terminates.)</p><p><br /></p><p>* At 12:45PM, he called and said that our link to AboveNet had been plugged in to a switch port on AboveNet?s end that had died. He changed us to another switch port (on a different switch) and we were online at 12:57PM PST.</p><p><br /></p><p>Essentially, it took AboveNet 11+ hours to figure out the problem was on their end after all, was not our fault and, in fact, had nothing to do with our specific configuration ? it was just a bad port on their end.[/QUOTE]</p><p><br /></p>

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